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View Full Version : A new home for the forum


bear
07-17-2006, 10:56 PM
Just a note to let members know that we've just this evening moved this forum board to a new server.

Why would you do this?
Well, as it turns out, quite a few of our members are using Frontiernet.net as their ISP (Internet Service Provider) and the email they used to register here is on that domain. Unfortunately, someone within the same range of IP addresses (the numerical address of a domain name, more or less) was sending spam to that ISP. They claimed it was a lot, but only showed us a few as proof.

So how did this wind up affecting us here?
Frontiernet.net, in an effort to keep their users from receiving spam mail (a good cause, but very difficult to achieve), decided it was best to block a large amount of IP addresses that were located at the same server datacenter where our server was located instead of just the IP addresses that were actually sending the spam. Sure, it stopped the spam, along with what would amount to a large number of emails that thier clients may never know disappeared, including mail from this forum for registrations, and post reminders and so on. :eek:
We tried working it out with their abuse department, but they were steadfast in their opinion that it's best to block a large amount of people from sending *any* mail than for thier clients to get spam. Frankly, I'm glad I don't use that ISP. I'd rather sort my own junk mail than to miss something I wanted to receive. Don't know how you all feel about it.

So, how many IP addresses/domains were blocked here?
Hard to say with any certainty, but to give you an idea, it began with blocking 64 addresses.
64 doesn't sound like many. What's the problem?
In the case of my one IP that was affected, that was a shared IP that had quite a few accounts on it. No domain hosted on that IP could connect to their mail server. A single shared IP can house hundreds of small domains with ease...multiplied by 64, that's a lot.

Does this fix the issue forever?
Maybe not forever, but we're hoping the concept of being less heavy handed will occur to this ISP when it comes to handling spam issues. There may come a day when they find someone "in our neighborhood" who's spamming again, and do the same thing to this new IP range we're currently living on.

So, that's it. We've moved, mail is once again flowing, and all is right in the world. Let's hear from some of you. m'kay? It's a poll: would you prefer to worry about filtering out the junk mail yourself, or let someone else do it for you and possibly miss "good" messages. Is it worth missing valid email?

Unregistered
09-13-2006, 09:34 AM
More often than not the ISPs that get banned, have been warned many times, over there users sending excessive spam.

The result of your prior provider being blocked caused you to change service providers, thereby hurting them in the pocket which gives them an incentive to start correcting the problems.

I support Frontier in this; it is one of the few weapons we have to fight spam.

Here is a link to some related spam and security issues,
< removed link to unrelated forum >

bear
09-13-2006, 10:21 AM
Not exactly. I *am* the service provider and switched datacenters when Frontier was being unreasonable regarding blocks. They blocked 64 C class IP addresses based on a single IP address being used to send spam (a compromised server in the same DC). We/they were not "warned many times", and had cooperated with any complaints that came in, as they came in.

In regards to "fighting spam", the wholesale blocking of large quantities of IP addresses whose only crime is to be numerically close to an offending IP is absurd. In addition, I'd called several times to find out what needed doing to get removed....and until the fourth call they denied that there was any sort of blocking in place, in spite of clear evidence to the contrary.

We don't promote spam, and actively monitor our servers for it. If we receive lots of junk from a single IP, we block that server from reaching our mail server temporarily to see if it's a passing problem. If it returns, it's a permanent block...on that one IP...not every one near it.

Unregistered
09-13-2006, 08:50 PM
I stand corrected,
But you have provided a lot more information this time; I would have given a different answer based on what you have now posted.

I guess I have fallen for the assumption that anyone accused is guilty.

bear
09-13-2006, 09:05 PM
It happens...no worries. ;)
Didn't mean to jump on you quite so much, but this is something of a sore point with this ISP. My apologies if I offended you.

Unregistered
09-13-2006, 09:48 PM
No I understood where you were coming from in your second post.
I just looked at your screen name and said Yup 

It might have been better on my part if I had solicited a bit more info before giving out advice.

bear
09-13-2006, 10:48 PM
I just looked at your screen name and said Yup 
I suppose I don't follow you here. Can you explain a bit?

Unregistered
09-14-2006, 04:09 AM
Sorry I was trying to be smart, there was supposed to be a smiley where the question mark was.

alistair crawford
03-19-2007, 10:27 PM
Will it accept my email address from the UK?

I am from N.Ireland and am trying to find out some information about McDonagh town in Chenango County, New York.

dvmcmrhp52
10-17-2007, 08:39 PM
Interesting to say the least, and good for you for taking action.
Frontier seems to have some issues that need to be worked out, but the banning of multiple IP's for the indescretions of one makes no sense.
Banning an IP for spamming is easy, losing customers because of a wholesale act to negate spam is not so easy to recoup.